1. Overview

We want you to be satisfied with RohaFlow. This Refund Policy outlines the circumstances under which you may request a refund for paid subscriptions.

2. Free Plan

RohaFlow offers a free plan with core features at no cost. Since no payment is required, refunds do not apply to the free plan.

3. Paid Subscriptions

If you are unsatisfied with a paid subscription, you may request a refund under the following conditions:

Within 14 days of purchase: You are eligible for a full refund if you request it within 14 days of your initial subscription purchase or renewal.
Technical issues: If you experience persistent technical issues that prevent you from using the Service and we are unable to resolve them, you may be eligible for a proportional refund.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Requests made more than 14 days after purchase or renewal
Failure to cancel before an automatic renewal date
Account termination due to violation of our Terms of Service
Dissatisfaction with features that were clearly described before purchase

5. How to Request a Refund

To request a refund:

Email us at support@rohaflow.com with the subject line "Refund Request"
Include your account email, the date of purchase, and the reason for the refund request
Our team will review your request and respond within 5 business days

6. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Cancellation

You can cancel your subscription at any time through your account settings. After cancellation, you will retain access to paid features until the end of your current billing period. No further charges will be applied after cancellation.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of paid services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Refund Policy, please contact us at support@rohaflow.com.